Ahhhh DTV!

We received hundreds of calls today from people. A majority were calling for the first time to do something about it and a big percentage of them were mad at me when they found out they had to wait to get coupons in the mail and they had to go buy a converter box.

Other fun things that happened today with the DTV calls and I thought I would share a couple with you. I was giving one guy the help hotline to the FCC and he started dialing the number while I was on the phone with him instead of writing it down! Tender. I love old people like this!

Also I got to hear bits and pieces of other phone calls and I over heard Catherine saying, “Yes, your TV has to be turned on.” She told me later that he then asked how to do that. Nice!

Most of the people just called and said, “I’m calling about DTV.” And that was it, they saw our number, saw they could call with questions, but they didn’t know which questions to ask.

Some people asked how much DTV cost. Even though I know it’s free I understand how some people, especially those who lost signal today, would thing they now have to pay for TV.

My favorite was the little kids who couldn’t get their cartoons anymore! So sweet to hear their little voices asking for help. I felt so bad when I told them they needed a converter box but mom and dad were at work so they weren’t going to get their cartoons until mom and dad could help. One kid even went through the set up process with one of our operators because his mother did not speak English. A little 5 year old translator!

Oh yeah I’m sure you are wondering about that poor old lady I made cry. She was trying so hard to get her TV hooked up. She had a new TV and should have been receiving the digital signal (this was a common problem). I was walking her through the channel scan process and her menu kept disappearing, I guess it was on a timer, this happened over and over for about 20 minutes. I felt for her.

I couldn’t help but wonder what these people have been doing for the past year! I kept thinking of everything we did at KBYU and people still had the simple questions that should have been answered in the beginning. The lady finally hung up saying she would get her neighbor to come help and call us back. Lovely.